1. Introduction

Welcome to Formula Venture Sdn. Bhd. (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or visit our 3S center in Butterworth, Penang. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or submit your personal details.

2. Personal Data We Collect

We may collect personal data about you in a variety of ways, including:

• Personal Identification Information: Full name, NRIC / Passport number, phone number, email address, and residential/mailing address.
• Vehicle & Service Information: Vehicle registration number, model, mileage, service history, and insurance details (such as Honda Insurance Plus / HiP renewals).
• Technical & Usage Data: IP address, browser type, operating system, access times, pages viewed, and referring website addresses collected through cookies and analytics tools.
• Inquiries & Communications: Details provided when you fill out contact forms, book a test drive, request a service appointment, or communicate with our customer support team.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Facilitate vehicle sales, test drive bookings, and trade-in evaluations.
• Process routine vehicle servicing, maintenance, and genuine spare parts orders.
• Manage insurance renewals (including HiP insurance) and road tax applications.
• Send administrative information, such as service reminders, warranty updates, and policy changes.
• Respond to customer service inquiries, feedback, or complaints.
• Send promotional materials, service campaigns, and special Honda offers (you may opt out at any time).
• Improve website functionality, security, and user experience.

4. Disclosure of Your Information

We treat your personal data with strict confidentiality. We may share information we have collected about you in certain situations, including:

• With Authorized Partners & Manufacturers: Sharing necessary details with Honda Malaysia Sdn. Bhd. for warranty registration, vehicle recalls, or authorized service coordination.
• Service Providers: Third-party vendors who assist us with website hosting, IT maintenance, insurance processing, and marketing operations under strict confidentiality obligations.
• Legal & Regulatory Authorities: When required by law, court order, or government regulations to protect our rights, property, or safety, or to comply with the PDPA.

5. Security of Your Data

We use administrative, technical, and physical security measures to help protect your personal data from unauthorized access, loss, misuse, or alteration. While we have taken reasonable steps to secure the personal data you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Cookies and Tracking Technologies

Our website uses cookies to help customize the site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website.

7. Access, Correction, and Your Rights

Under the PDPA, you have the right to request access to and correction of your personal data held by us.

• You can request access to update your contact information or service preferences.
• You can opt out of receiving direct marketing communications from us at any time.

To exercise these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any changes by updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

9. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy, please reach out to us at:

• Company Name: Formula Venture Sdn. Bhd. (562016-M)
• Location: Butterworth, Penang, Malaysia
• Website: Formula Venture